Terms & Conditions

Wonderland cosmetics only sell 100% genuine products. We do not sell any copies or fakes.

All stock and prices are subject to availability.

All prices are in UK Pounds sterling and include VAT.

Please check your order details carefully before submitting your order as changes cannot be made to your order once it has been placed and  Wonderland cosmetics will not grant compensation in any form for inconvenience experienced as a result.

Stock which is advertised as damaged, unboxed or with no lid are 100% genuine, they have never been used or on display. Please read carefully the exact packaging descriptions before ordering.

Please note special offer prices are only valid if the item is purchased at the offer price. Wonderland cosmetics will not offer a refund for items bought at a higher price when it is not on special offer at the time of purchase.

All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately where possible. The customer will be informed of all progress.

In accordance with the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Wonderland cosmetics express permission to do so.

Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. Wonderland cosmetics reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied. In cases where it is insisted that payment is made by cash or bank transfer, we reserve the right to allow 24 hours from time that funds are received before we continue to process your order.

Wonderland cosmetics reserve the right to cancel orders at the discretion of our management.

In some circumstances, postage prices quoted on the website may not be sufficient to cover actual postage costs. If this is the case, Wonderland cosmetics reserve the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.

Wonderland cosmetics reserves the right to deliver certain orders to the Billing Address only. Customers will be notified by e-mail if this is the case.

Wonderland cosmetics reserves the right to contact customers regarding orders.

If Wonderland cosmetics has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible. If we are unable to dispatch an item to you, the item will be removed from your order. Depending upon your payment method, you will either be refunded for the cancelled item, or payment will not be collected from your card for the cancelled item. Wonderland cosmetics will not be obliged to offer any additional compensation in any form for disappointment suffered.

For our returns policy please select returns at the bottom of the page

Orders returned 'Not Called For'(or similar) by Royal Mail will be refunded the cost of products upon receipt, not including postage. Customers will be notified that the goods have been returned and the order effectively cancelled. The customer will then need to reorder the goods if they are still required.

Wonderland cosmetics will not cover return postage in relation to "free" or "promotional" items provided with purchase which are returned to our premises as faulty or damaged.

Orders not received, which were dispatched by Standard or Tracked Postage, will not be deemed 'missing' until 15 working days have passed, therefore no resend or refund will be offered until after this period. Orders dispatched outside the UK must allow 28 working days.

Orders dispatched via Tracked postage, in countries where the Tracking service is not available will not receive discounted postage costs as the cost of the Tracked service still applies in order to cover shipping insurance costs.

If an order is not received you must notify Wonderland cosmetics in writing or by email within 30 days of dispatch as no claim can be made after this time.

Wonderland cosmetics shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

In the rare event of a customer receiving an incorrect item, Wonderland cosmetics, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, wonderland cosmetics will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.

None of the above effects your statutory rights.